Terms and Conditions

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chrysanthemum Beauty’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Chrysanthemum Beauty Services’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:-

Chrysanthemum Beauty Services
25 Edgehill Drive
Daventry
Northamptonshire
NN11 0GR

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Returned Goods
 

  • Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier as the Company accepts no responsibility for lost parcels.

  • All authorised returns must include a Returns Authorisation (RA) number which must be

clearly marked on the parcel outer.

  • Goods will not be accepted and will be returned to sender if this process is not adhered to.

  • A request must be made to the Company within 7 days of receipt of goods.

  • It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned goods are adequately packed to avoid damage in transit. Goods returned not in original packaging and in poor condition will not be refunded.

  • Refunds to a credit card, debit card or by cheque will be subject to the purchase price less a 10% handling charge.

  • Carriage charges will not be refunded.

  • We strongly recommend that proof of posting/dispatch and appropriate insurance are

obtained by the customer. WE CANNOT ACCEPT LIABILITY FOR LOST OR DAMAGED PACELS IN TRANSIT TO US.

  • Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.

  • Faulty goods returned for testing can take up to 21 days.

  • Special non-standard items cannot be returned

  • Certain products cannot be returned for hygienic reasons

  • For equipment reported to be faulty, goods will be collected and inspected before any replacements or refunds can be issued. Please allow 72 hours after receipt of return for testing results

  • special non-standard items such as specialised equipment or salon wear cannot be cancelled and payment must be made in full.


 Claims

Claim’s for loss or damage to goods in transit cannot be accepted unless the Company is advised within 48 hours of receipt of goods in the case of damage. The Company must be informed in writing within 7 days of date of invoice in the case of loss. The Company will not entertain claims made outside the stated time limits.



 Delivery Charges and Timescales  UK only

Delivery charges and timescales vary depending on the type of products ordered and the delivery address. 


 Delivery will be to the address advised in your order. If no one is available at a residential or other address at the time of delivery, unless special instructions were given at time of order, a note will be left to advise if your order has been returned to the depot.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order Normal delivery days are Monday to Friday. All prices exclude VAT.


*Excluding heavy items, Individual delivery charges will be shown on your order.
 

Delivery times exclude weekends.

Please note any items not delivered to you will be held on backorder for you and shipped as soon as they become available.

Large & Heavy Items

  • Delivery charges for large and heavy items will be quoted at time of order.

  • 4-10 weeks delivery may apply to certain items; this will be advised at the time of ordering.

  • Pallet deliveries will be kerbside. Assisted delivery charges can be quoted on request.

  •  Stock items would be shipped soon as payment received

  • It is the purchaser’s responsibility to check all goods for quality and correctness upon receipt.